Refund policy
Anything bought here is a downloadable file, delivered immediately. If it is faulty, if it is not what the page described, or if you bought it by accident, write to sisconelang@gmail.com and it will be refunded — within 7 days, and without you having to argue for it.
- What you are buying
- A downloadable printable file, not a physical item
- Delivery
- Immediately, by download link
- Refund window
- 7 days from purchase
- Faulty or not as described
- Always refunded or replaced
- Bought by accident
- Refunded
What you are buying
Everything sold on this site is a digital file — a printable guide or a programme supplied as PDF. Nothing is posted to you, and there is no physical item to return.
Because the file is delivered the moment payment completes, a purchase cannot be undone the way returning a parcel can. That is the usual reason digital sellers refuse refunds. This site does not take that position.
When a refund is given
In the first two cases a replacement file is offered as well as a refund, because you may still want the thing. In the others, a refund is given and no explanation is asked for.
- The file is faulty — it will not open, it prints incorrectly, or pages are missing
- What you received is not what the page described — a different routine, a different number of movements, or a different format
- You bought it by accident, or bought it twice
- You bought it expecting something it does not do — for example, expecting video, or expecting a printed book to arrive
- You simply changed your mind within 7 days
How to ask
Email sisconelang@gmail.com with the address you used at checkout, or the receipt. That is enough — you do not need to describe the problem, and you will not be asked to justify the request.
If the fault is something that could affect other readers, it helps if you say what it was, because the file will be fixed. But that is a request, not a condition of the refund.
How long it takes
Refunds are issued within a few days of your email, back to the payment method you used. How quickly it appears on your statement after that is decided by your bank or by the payment provider, and is typically three to ten business days.
- Card payments — the refund goes back to the same card
- PayPal — the refund goes back to the same PayPal account
- If the original payment method is no longer available, tell us and another arrangement will be made
Please contact us before raising a chargeback
If something has gone wrong, write to us first. A chargeback takes longer than an email, it costs the site a fee even when the refund is agreed, and it is resolved with less information than we would have if you simply told us. Every refund requested by email here has been paid.
This is not a legal threat and it does not take away any right you have. It is a request: the email route is faster for you and cheaper for the site, and it keeps the price of the guides low.
What a refund does not cover
- Postage or delivery costs — there are none, because nothing is posted
- Currency conversion differences between what your bank charged and what it credits back
- Anything bought through another site that is not this one. This site sells from its own pages only, and has no resellers
Common questions
Do I have to explain why I want a refund?
No. If you bought by accident or changed your mind, that is enough. If the file is faulty, we will also want to know what went wrong so it can be fixed — but the refund does not depend on that.
Can I get a refund if I have already printed or used the file?
Yes. There is no way to un-print a page, and we are not going to ask whether you did. Personal use of the material does not affect your right to a refund within the 7-day window.
What if the file will not open at all?
Tell us and send the file back is not required — just say what happened. You will be sent a replacement, and a refund if the replacement does not work either.
I bought the 28-day programme but wanted the free one-page guide instead.
Write and say so. The free guide is free, so there is nothing to refund for it, and the paid programme will be refunded.
Is there a limit on refunds?
Not written into the policy. Repeated purchases and refunds of the same item would be a conversation rather than an automatic no.
Written by LiHe — practitioner, teacher and consultant in qigong and traditional health practice. Review status and sources are shown below where available.
This is general movement education, not medical advice. It does not diagnose, treat or cure any condition. Read the full disclaimer.
The Chinese names are the traditional names of the movements. They are not medical claims, and this site does not diagnose, treat or cure any condition.
- Last reviewed
- Movement data
- Standing form follows the Chinese Fitness Qigong Association standard routine. The chair versions are this pack's own adaptation, written for a seated reader.. Version v0.5.